0%
CRM - Basics

CRM Basics

Memahami konsep dasar manajemen hubungan pelanggan. Understanding the basic concepts of Customer Relationship Management.

crm-materi-1 Infographic

1. Apa itu CRM? 1. What is CRM?

CRM adalah jantung dari penjualan perusahaan: CRM is the heart of company sales:

  • Singkatan dari Customer Relationship Management. Stands for Customer Relationship Management.
  • Bukan "Creative Relationship Mayhem" atau "Crazy Rabbits Moonwalk". Not "Creative Relationship Mayhem" or "Crazy Rabbits Moonwalk".
  • Sistem ini membantu Anda melacak setiap prospek dari kontak awal hingga transaksi berhasil (Won). This system helps you track every lead from initial contact to a successful deal (Won).

📝 Quiz CRM Materi 1 📝 CRM Quiz Module 1